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Refund & Returns Policy

All sales are final. We do not issue refunds once the order is confirmed and product is sent.

We are always happy to see our products helping you. However if you think you are entitled to a refund, please, read the section below.

The Consumer guarantees Act gives you rights to claim against the seller if your device is faulty. As a seller, we can issue a refund if there is a technical problem and we can’t help you to resolve the matter.

We consider a technical problem to be one of the following:

  • Non-delivery of the product: due to some post/freight issues, you might not receive a delivery from us. In this case, we recommend contacting us for assistance.
  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support. contact@ mercari.co.nz

As a customer you are responsible for understanding this upon purchasing devices at our site. There is no obligation to provide a refund or accept returns in the following situations:

You change your mind about an item;

You bought an item by mistake;

You do not have sufficient expertise to use an item;

You are unable to find a compatible cellular carrier;

 

Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our refund policy.

 

Refund & Warranty returns (General)
If you return the alarm due to warranty, we will replace the alarm for you, or alternatively refund the purchase amount less Shipping:

Purchasers are responsible for all and any customs, duties or taxes into the country of delivery. For items sent that are not collected, undelivered, local taxes or duties unpaid, the items will be treated as abandoned and no refund will be provided.

Damage During Shipping
It is ultimately the user’s responsibility to test their alarm on receiving it to identify any damage caused during shipping or operational issues on receipt. Alarms are tested as working prior to dispatch. Mercari Limited will not accept any claims for damage during shipping 72 hours after tracked delivery has completed

Cellular Coverage
The Alarm provided on this website requires a Cellular carriers SIM card frequency that is compatible to the device. Mercari Limited will not be held responsible if the User is not, or uses the device in a mobile coverage area which prevents the cellular call from proceeding to the nominated mobiles. Verification that the Alarm is in a cellular coverage can be verified by the Green LED light flashing rapidly in 3 second intervals.

It is the responsibility of the User to ensure the alarm is in cellular coverage area and has a working, correct frequency SIM card appropriate to the alarm.

It must be understood that the cellular coverage may be interfered with in the case of being in a lift, underground car park, between high rise buildings, tunnels or road cuttings.

Mercari Limited will not refund on the basis that cellular, GSM or GPS coverage is not sufficient.