+1 (312) 667 9003 [email protected]

Frequently Asked Questions

What countries do the devices work in?

We supply lone worker alarm devices world wide with country specific versions that will work in USA, Canada, South America, UK, Europe, South Africa, Singapore, Australia & New Zealand. Get in touch to find out more.

What SIM cards can I use?

The device works best with brand new, out of the box SIM cards.

Recommended Networks

USA – AT&T  (Cricket Wireless, Google Fi,H2O may also work – Check your local carriers for compatibility)

Canada – Rogers, Bell, Telus, Tbaytel, MTS or Sasktel

UK & Europe – BT(UK), Vodafone

Australia – Telstra, Vodafone

New Zealand -Spark, Vodafone

USING ALTERNATE SIM CARDS

Network carrier’s main band; SIM cards must be compatible with at least one main frequency band to work.

SIM cards work on multiple frequencies, the more bands and frequencies your SIM card has in common with the devices listed frequencies, the better. It means your lone worker device will be able to pick up either the carrier’s 3G or 4G LTE more readily, in more places.

You want to especially make sure your device works on the carrier’s primary bands, as they represent the majority of the network signal they put out. Check with your local carrier to find out their main frequency band in your area.

USA CANADA – Comparable SIM cards must use UMTS / HSPA 850 / 1900 MHz (3G) and/or B2/B4/B12 (4G)

EUROPE/UK – Comparable SIM cards must use UMTS / HSPA 900 / 2100 MHz (3G) and/or B1/B3/B7/B8/B20 (4G)

ASIA/OCEANIA/SOUTH AMERICA -Comparable SIM cards must use 850/1900MHZ (3G) and/or B1/B3/B5/B7/B28 (4G)

Please check with your local cellular carrier to see if their SIM cards work on the correct frequencies or visit here for an updated list of possible carriers

 

Is the Lone Worker Device waterproof?

You can wear it in the shower or rain, but not fully immersed

Do you deliver worldwide?

Yes, we can deliver devices worldwide. Purchaser is responsible for any potential customs, taxes or tariffs into the country of delivery

Who monitors the lone worker device?

You decide. The device has up to 10 contacts that it can communicate with. You can change these contacts anytime you need to.

How do I program the lone worker device?

To program the device, change settings and turn features on and off by sending simple SMS(text) messages to the device using your own cell phone.

Can I change the nominated contacts?

Yes. Your nominated contacts be can easily changed by sending it a message with a new contact number

How do I GPS locate the device?

Send a simple SMS (text) message to the device and you will receive a return SMS with the devices location with link to google maps

Can I call the device?

Anyone can call the cell phone number of the device and chat to the user with in-built speaker and microphone. The device will answer automatically.

Can it call 911?

Yes. You can set 911 as one of the nominated contacts if you wish to set the outgoing call function.

NOTE: Not all 911 call centres will not receive the SMS ‘help me’ message or GPS location on Google Maps.

How much does the lone worker device cost?

USD$ 357 including worldwide delivery

Purchaser is responsible for any import duty or local taxes (if any) into the country of purchase

How does the fall detection work?

To activate fall detection / Man down automatically, it requires:

– 1 meter or more sudden drop in altitude

– Angle change like falling backward or forwards

– 1n impact thats could cause injury or incapacitation

If the above parameters are met or exceeded, the device starts its emergency sequence.

When the device detects a serious fall, the device will announce “Fall has been detected. Click the SOS button to cancel the fall alert sequence”. If the button is not pressed within 20 seconds the device will send the auto SMS fall down alert messages to the nominated contacts ( can also engage auto outgoing calls to each emergency contact one after the other. Fall detection technology is not perfect and false alarms can take place.

Why is my GPS location not accurate

GPS accuracy depends on your environment & settings.

The device GPS uses satellites and tracks your location up to around 20 meters. When you’re inside buildings or underground, the GPS is inaccurate as the signal finds it harder to get through.

Accuracy also depends on device settings. In default power saving mode, the device turns off the GPS when it has not detected movement for more than 2 min. This saves battery. In the event of an activation or tracking event, the device may give a ‘cold’ fix. This will be a less accurate location finding as the GPS has less time to establish contact to the GPS satellites. When the device detects movement, it tries to stay connected and gives ‘Hot’ fixes (very accurate depending on environment) .

Device can be programed to stay ‘all on’ & connected to the GPS satellites giving a constant ‘hot’ fix however battery life is substantially reduced.

If the device is unable to locate any GPS satellite signals, it provides a ‘last known full fix’ location.

I’ve just started my device and the GPS is incorrect

The device needs line of site to satellites to get a full fix.

Leave the device by the window or outside for 15 minutes and it will connect to the GPS and give an updated reading

Are there any ongoing costs?

No, once you purchase it, you own it.

You’ll need to provide your own SIM card with credit in order for the device to operate

What are the recommended settings?

It is recommended that the device be set to send SMS out during emergencies and to have the outgoing auto calling turned off. In the event of an emergency, this allows any of the nominated contacts (up to 10) to immediately call into the device to establish communication.

If the devices is auto calling out, it cannot answer incoming calls.

How long does the battery last?

48 – 72 hours on a single charge. It depends on user settings

It takes approximately 3 hours to charge (magnetic charge supplied)