+1 (773) 3622888 [email protected]

Frequently Asked Questions

How much does the lone worker device cost?

USD$ 357 including worldwide delivery Purchaser is responsible for any import duty or local taxes (if any) into the country of purchase

How long does the battery last?

48 – 72 hours on a single charge. It depends on user settings

It takes approximately 3 hours to charge (magnetic charge supplied)

What are the recommended settings?

It is recommended that the device be set to send SMS out during emergencies and to have the outgoing auto calling turned off. In the event of an emergency, this allows any of the nominated contacts (up to 10) to immediately call into the device to establish communication.

If the devices is auto calling out, it cannot answer incoming calls.

Are there any ongoing costs?

No, once you purchase it, you own it.

You’ll need to provide your own SIM card with credit in order for the device to operate

I’ve just started my device and the GPS is incorrect

The device needs line of site to satellites to get a full fix.

Leave the device by the window or outside for 15 minutes and it will connect to the GPS and give an updated reading

Why is my GPS location not accurate

GPS accuracy depends on your environment & settings.

The device GPS uses satellites and tracks your location up to around 20 meters. When you’re inside buildings or underground, the GPS is inaccurate as the signal finds it harder to get through.

Accuracy also depends on device settings. In default power saving mode, the device turns off the GPS when it has not detected movement for more than 2 min. This saves battery. In the event of an activation or tracking event, the device may give a ‘cold’ fix. This will be a less accurate location finding as the GPS has less time to establish contact to the GPS satellites. When the device detects movement, it tries to stay connected and gives ‘Hot’ fixes (very accurate depending on environment) .

Device can be programed to stay ‘all on’ & connected to the GPS satellites giving a constant ‘hot’ fix however battery life is substantially reduced.

If the device is unable to locate any GPS satellite signals, it provides a ‘last known full fix’ location.

How does the fall detection work?

To activate fall detection / Man down automatically, it requires:

– 1 meter or more sudden drop in altitude

– Angle change like falling backward or forwards

– 1n impact thats could cause injury or incapacitation

If the above parameters are met or exceeded, the device starts its emergency sequence.

When the device detects a serious fall, the device will announce “Fall has been detected. Click the SOS button to cancel the fall alert sequence”. If the button is not pressed within 20 seconds the device will send the auto SMS fall down alert messages to the nominated contacts ( can also engage auto outgoing calls to each emergency contact one after the other. Fall detection technology is not perfect and false alarms can take place.

What SIM cards can I use?

The device works best with brand new 4G SIM cards.

Recommended SIM Cards: 


Canada – Rogers 4G

Australia – Telstra 4G, Vodafone 4G

New Zealand -Spark 4G, Vodafone 4G

Is the Lone Worker Device waterproof?

You can wear it in the shower or rain, but not fully immersed

Can it call 911?

Yes. You can set 911 as one of the nominated contacts if you wish to set the outgoing call function.

NOTE: Not all 911 call centres will not receive the SMS ‘help me’ message or GPS location on Google Maps.

Can I call the device?

Anyone can call the cell phone number of the device and chat to the user with in-built speaker and microphone. The device will answer automatically.

How do I GPS locate the device?

Send a simple SMS (text) message to the device and you will receive a return SMS with the devices location with link to google maps

Can I change the nominated contacts?

Yes. Your nominated contacts be can easily changed by sending it a message with a new contact number

How do I program the lone worker device?

To program the device, change settings and turn features on and off by sending simple SMS(text) messages to the device using your own cell phone.

Who monitors the lone worker device?

You decide. The device has up to 10 contacts that it can communicate with. You can change these contacts anytime you need to.